The most valuable thing that you can give someone is your time, and we fully believe that everyone’s time should be respected. That being said, we ask that you please give us at least a 24 hour notice if you need to cancel or reschedule your appointment (48 hours for groups of two or more), so that we are able to readjust our schedule accordingly.
“No-shows”- Clients who are not present for their appointment will be considered a No-show and charged a $30 fee to be billed or applied to their next service (if a gift certificate was being used, this amount will be deducted from the total amount of gift certificate). Clients may also be required to hold future appointments with a Visa or Master Card that will be charged in the event of another no-show or late cancellation.
We have a wait list for patients who are wanting to be seen and we need enough time to be able to fill a slot if a cancellation occurs. It is also very important to be on time to your scheduled appointment. If you are running late, you may have to be rescheduled and put at the end of the wait list. Last minute changes to appointments will be honored only if the service time is available and other patients are not inconvenienced. Please be mindful, when you forget about or cancel your appointment without giving us enough notice, we miss the opportunity to fill that appointment time.
We understand life happens, therefore, there a certain situations where these rules would not apply (i.e emergencies)
Please understand we reserve an Aesthetician, a room and equipment just for you. We thank you for your cooperation and understanding.